‘I’ language refers to personal experiences or personal views.

‘You’ language excludes oneself. It is a challenging form of language.

Avoid making generalizations.

Avoid raising the voice, interrupting or making absolute statements.

Be mindful of bright clothing unless you wish to present an article or lightweight image.

Be mindful with ‘we’ you and ‘l’ language. ‘We’ means everybody, including oneself.

Don’t drop the head It gives the impression of defeat.

E.g. 'You have the opportunity to change Are you willing to take the steps?’

Find out as much you can from the other person before expressing a view.

If you quote another authority, make sure the quote is accurate.

Keep both feet flat on the floor to keep centered and grounded.

Keep the body upright; with back straight.

Move hips moved gently forward to expand stomach for easier natural breathing.

Keep the hands still (movement distracts and gives impression of excitement or agitation.

Loose sentence construction makes it hard for a listener to follow.

Offer specific examples from first-hand experience.

Speak in short sentences rather than long sentences.