‘I’ language refers to experiences or  views in the mind

‘You’ language excludes oneself. The can be heard as a challenging form of language.

Avoid making generalizations.

Avoid raising the voice, interrupting or making absolute statements.

Be mindful of bright clothing, often commumicates a lightweight image.

Be mindful with ‘we, ’ 'you' and ‘l’ language. ‘We’ means everybody, including oneself.

Don’t drop the head It can give the impression of avoidance or defeat.

Be mindful of your words if you want a person to change behaviour? Make it invitational. 

Find out as much you can about the person's view before expressing a view.

If you quote another authority, make sure the quote is accurate, without talking behind thieir back

Keep both feet flat on the floor to keep centered and grounded.

Keep the body upright; with back straight.

Move hips moved gently forward to expand stomach for easier natural breathing.

Keep the hands still. Movement distracts and gives impression of excitement or agitation.15. 

Waffling, unfocussed sentence construction makes it hard to follow for a listener .

Offer specific examples from first-hand experience.

Speak in short sentences rather than long sentences.

Ask the person to ask or say anything they wish.

Take three or four mindful breaths before responding to an important question.

Even if a challening 1-1, leave with words of appreciation and what you appreciate.